Frequently asked questions

WHAT IS URBANSNEAKERSID?

URBANSNEAKERSID is an innovative online marketplace specializing in limited edition sneakers, alongside a curated selection of apparel and collectibles, primarily catering to enthusiasts and collectors seeking exclusive and rare footwear.

Established in 2016, we had rapidly grown to become a key destination for enthusiasts and collectors seeking exclusive items. With a focus on authenticity and a wide selection of products!

HOW DO YOU GUARANTEE ITEMS TO BE AUTHENTIC?

Our team meticulously checks and documents all aspects of received products, ensuring accuracy and quality. Data management filters out items with issues, minimizing errors. Industry expert authenticators conduct a thorough appraisal, checking for accuracy, consistency, and authenticity. Legitimate products are prepared for delivery or storage. Counterfeit or used items result in sale cancellation!

To know more, visit our Authentication page.

ARE YOUR ITEMS NEW?

We only sells authentic items in an unworn condition.

DO YOU COLLECT SALES TAXES AND DUTIES?

Sales Tax and VAT are determined based on the buyer's shipping address, not their billing address. These taxes will be applied to all purchases of taxable items in relevant jurisdictions, including current offers that are completed at a later date.

Tax rates may vary depending on the jurisdiction. For Sales Tax calculations, some states/countries may include shipping fees, while others may exclude them.

CAN I EXCHANGE MY PURCHASE FOR A DIFFERENT SIZE?

No , we do not accept size exchange under any condition , please ensure all the item that you have ordered are correct!

IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER?

Yes , Modifications to an order are possible if the order has not yet been processed. Please contact our support team promptly to arrange any changes to the shipping address or product model.

WHAT SHOULD I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR NOT WHAT I ORDERED?

For a swift review, please contact us within 48 hours of delivery if you experience any issues with the product.
To expedite the resolution, kindly provide the following photos:

• A clear photo of sticker on the shoe box.

• Photos of the size labels on both the left and right shoes.

• A photo of the shoe box's size label.

• A photo of the shipping box, showing the side with the Air Waybill (AWB) label.

• Unboxing Video [Required]

For more details, you may refer to our Return and Refund Policy.